CUSTOMER SUPPORT
Questions, answered.
Choose with clarity.
Product selection, shipping and support information. For a question specific to your equipment or purchase, contact us directly.
Choosing products
How do I check microphone compatibility?
Check the product’s connector, power requirements, dimensions and intended application against your equipment. Send us the product name and your audio interface, mixer or mounting details if you would like help comparing the available information.
Does every microphone need 48V phantom power?
No. Power requirements depend on the microphone. Follow the specifications for the exact model and your connected equipment; do not assume that all microphones use the same power source. For models specified as requiring 48V phantom power, confirm that your interface or mixer provides it.
Product inquiries
Can I ask about a product that is not listed?
Yes. Our product range continues to develop. Email the microphone or accessory you are looking for, your application and any relevant compatibility requirements. An inquiry does not imply that an unlisted item is currently available.
Can I discuss a project or a future purchase?
Yes. Tell us about the application, products of interest, approximate quantity and any planned timing. We can discuss your requirements without assuming availability, custom manufacturing or a delivery commitment.
Shipping
How long does order processing take?
Order processing is 3–5 business days. Please refer to the Shipping Policy and any information provided for your order.
What is the estimated transit time?
Estimated transit is approximately 7–20 business days, depending on the region. This is an estimate rather than a guaranteed arrival date. Refer to the Shipping Policy for the applicable details.
How can I ask about tracking?
Refer to any tracking information provided for your shipment. If you need assistance, email support with your order reference. Please do not send payment card details or account passwords.
Who is responsible for customs charges and VAT?
Customs charges and VAT are generally the customer’s responsibility unless checkout states otherwise. Review the checkout information and Shipping Policy before placing an order.
Returns & support
What is the return window?
The return window is 30 days. Contact support for the applicable return instructions and policy details before sending an item back. This summary does not add eligibility conditions or promise a refund outcome.
What should I include in an after-sales inquiry?
Include the product model, order reference and a concise description of the issue. Relevant photos can help explain a product concern. Do not include passwords, full payment details or unnecessary personal information.
